‘Questions to EURCAW (Q2E)’ is a fast-track service offered by EU Reference Centre for Animal Welfare Ruminants & Equines providing technical and scientific advice on ruminant and equine welfare. The Q2E service is available to Competent Authorities, National Reference Centres, Supporting Bodies and the European Commission. We have implemented a new question submission protocol using an online form. This new protocol is on the website and allows users to indicate the urgency of their request.